Smart WiFi · Hotel & accommodation
Reliable WiFi for every guest, in every room.
Hotel WiFi designed around your rooms, common areas and peak guest demand — with simple access and separate business networks.
Plan my hotel WiFiIllustrative generated image — not a completed Smart WiFi project.
Hotels & accommodation
From guest rooms to the poolside
Hotels and motels, resorts, serviced apartments, holiday accommodation, and conference and function facilities.
- Reliable coverage throughout the property
- Capacity for guests using multiple devices
- Easy guest connection
- Separate networks for guests, staff and business systems
- Bandwidth controls to share the connection fairly
- Branded welcome screens
- Central management across one or multiple properties
Plan coverage for guest rooms, reception, restaurants, bars, meeting rooms, pool areas and outdoor spaces. Placement depends on construction, layout and guest demand — there is no fixed number of rooms per access point.
A branded welcome screen controls the connection process. Wireless encryption and network security are configured separately.
Explore branded splash pages and guest authentication →Supported networking brands
The right network, not just one brand
WiFi and networking solutions matched to your property, users and budget. We work with Cisco Meraki, Ubiquiti UniFi, RUCKUS, Aruba, Juniper, Aerohive and more.
- Ubiquiti UniFi
- Cisco Meraki
- Cisco
- RUCKUS
- Aruba
- Juniper
- Aerohive
- Other / please advise
We design, install, configure, troubleshoot and upgrade multi-manufacturer networks. We can assess existing equipment, troubleshoot performance, expand coverage, upgrade ageing systems and recommend suitable replacement options. Other manufacturers are subject to assessment.
Features, licensing and integration options depend on the selected equipment and software. UniFi and Cisco Meraki have indicative calculator allowances; other brands require pricing after assessment.
Installation process
A plan for the whole property
- 1Review floor plans, room numbers and expected occupancy.
- 2Assess existing internet, networking equipment and cabling.
- 3Survey coverage, interference and difficult areas.
- 4Design access-point locations, cabling and switching.
- 5Install and configure the system.
- 6Test representative rooms and common areas.
- 7Train staff and provide handover documentation.
Booking-system integration is assessed and quoted separately. Compatible room or booking validation must be working before room details can be described as verified.
Guest connection
Collect details, verify details — or neither
Choose the connection experience that suits your visitors. Collecting contact details does not prove ownership; verification is a separate step.
- No splash page
- Connect without completing a welcome screen.
- Click-to-connect
- Accept WiFi terms and connect without entering personal details.
- Shared access password
- A shared network password supplied by the venue.
- Email signup
- Collect an email address. Ownership is not verified unless email verification is enabled.
- Mobile signup
- Collect a mobile number. Ownership is not verified unless mobile verification is enabled.
- Email and mobile signup
- Collect both details, with verification configured independently for each.
- Verified email
- A code or magic link verifies email ownership before full access.
- Verified SMS
- A one-time SMS code verifies mobile ownership before full access.
- Enterprise sign-in
- Microsoft Entra ID, Google Workspace or another supported business identity provider, subject to compatibility and configuration.
- Supported social sign-in
- Available providers depend on the selected platform or guest-portal service and verified provider requirements.
- Voucher or access code
- Reception, staff or event organisers supply codes with expiry, usage and device limits where supported.
- Hotel guest validation
- Room or booking details are verified only through a working, compatible hotel management integration.
Email and mobile fields can appear together, with verification independently enabled or disabled for each. Staff needing enterprise wireless authentication can be assessed for a separate 802.1X/RADIUS or certificate-based solution.
Platform compatibility
Confirmed for your equipment, not assumed
Portal features vary across Cisco Meraki, UniFi, RUCKUS, Aruba, Juniper, Aerohive and other platforms.
- Built-in manufacturer features
- A compatible external guest WiFi platform
- A separately scoped custom integration
We assess equipment, controller and software versions, licensing, identity providers and integration requirements before confirming a solution. Not every authentication option is available natively on every brand.
These service pages, interactive examples and enquiry forms are not an operating guest portal. Live deployments require a separately configured network integration using supported authorisation methods. Enterprise and social users sign in on their identity provider's own page.
Optional management
Keep the welcome current
Where supported, optional guest portal management can include:
- Edit branding and welcome messages
- Choose enabled access methods and signup fields
- Set verification requirements independently
- Create and manage vouchers
- Set session duration and device limits
- Configure bandwidth policies
- Select post-login destinations
- View connection and signup reporting
- Export permitted signup information
- CRM or marketing integration where separately configured
Marketing consent stays separate from WiFi terms acceptance. Opt-in is optional, unchecked by default and never required for basic WiFi access. Reporting must label submitted details as unverified unless the relevant verification was completed. Exports and marketing integrations are subject to permissions and privacy requirements.
Separate charges
Setup, ongoing and usage costs
| Service | Charge type | Allowance ex GST |
|---|---|---|
| Splash page design and setup | One-off setup | To be quoted |
| Authentication integration | One-off setup | To be quoted |
| Hotel management system integration | One-off setup | To be quoted |
| Guest portal hosting or licensing | Recurring | To be quoted |
| SMS usage | Usage-based | To be quoted |
| Email delivery | Usage-based | To be quoted |
| Optional ongoing management | Recurring | To be quoted |
Guest portal services are not automatically included in access-point allowances. SMS and email quantities vary with actual usage; recurring and usage charges are not added to the one-off equipment subtotal.
Get an estimateFAQs
Guest WiFi questions
Let's plan the right guest experience.
Tell us about your property, visitors and existing equipment. We'll confirm compatibility and separate setup, ongoing and usage charges.
Plan my hotel WiFi