Privacy Policy

This Privacy Policy explains how Smart Wifi Brisbane Pty Ltd collects, uses, stores, discloses and protects personal information.

By using our website, contacting us, requesting a quote, booking a service, engaging us to perform work, or otherwise providing personal information to us, you agree to the terms of this Privacy Policy.

1. About us

This Privacy Policy applies to Smart Wifi Brisbane Pty Ltd.

Business name: Smart Wifi Brisbane Pty Ltd
ACN: 655 147 005
ABN: 49 655 147 005
Registered address: 202/10 Albert Avenue, Broadbeach, QLD 4218
Office address: 63 Amelia Street, Fortitude Valley, QLD 4006
Website: https://techengine.au
Email: sales@smart-wifi.com.au
Phone: 07 2111 5123

In this Privacy Policy:

  • “we”, “us” and “our” means Smart Wifi Brisbane Pty Ltd;
  • “you” and “your” means the customer, client, website user, property owner, tenant, occupier, authorised representative or other person we deal with;
  • “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Our commitment to privacy

We are committed to protecting your privacy and handling personal information in a responsible, secure and transparent way.

We may handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable Australian laws where those laws apply to us.

Even where the Privacy Act does not strictly apply, we aim to handle personal information using reasonable privacy and security practices.

3. What personal information we collect

The types of personal information we may collect depend on how you interact with us.

We may collect:

  • your name;
  • business name;
  • job title;
  • email address;
  • phone number;
  • billing address;
  • service address;
  • property address;
  • site contact details;
  • quote and invoice details;
  • payment status and account information;
  • details of services requested;
  • details of products or equipment supplied;
  • photos of installation areas or equipment;
  • notes from site visits;
  • support history;
  • communications between you and us;
  • website enquiry details;
  • information provided through online forms;
  • device, browser and website usage information;
  • CCTV, Wi-Fi, network or cabling system information required to provide support;
  • technical details such as IP addresses, network names, device names, equipment serial numbers, configuration settings and system logs; and
  • any other information you choose to provide to us.

For commercial customers, we may collect personal information about your staff, contractors, tenants, building managers or other authorised contacts where required to provide our services.

4. CCTV and camera-related information

As part of CCTV installation, configuration, testing or support, we may temporarily view or access CCTV camera images, footage, screenshots, live feeds, recorder settings, camera names, camera locations or related technical information.

We only access CCTV footage or camera systems where it is necessary to provide the requested services, troubleshoot an issue, configure the system, test camera performance, or assist with support.

Unless specifically agreed, we do not actively monitor your CCTV system.

You are responsible for ensuring that your CCTV system is used lawfully, including in relation to privacy, signage, audio recording, staff monitoring, tenant rights, neighbour-facing cameras, body corporate requirements and any other applicable obligations.

5. Photos and site documentation

We may take photos, videos or notes of work areas, installed equipment, communications racks, cabling, access points, cameras, wall plates, network equipment or other site details.

We may use these records for:

  • preparing quotes;
  • planning installation work;
  • completing the services;
  • quality assurance;
  • warranty purposes;
  • support and troubleshooting;
  • insurance purposes;
  • internal training;
  • record keeping; and
  • resolving disputes.

We will not intentionally publish photos that identify private areas, people, confidential information, security-sensitive information or customer-specific system details without permission.

6. How we collect personal information

We may collect personal information when you:

  • visit our website;
  • complete an online enquiry form;
  • call us;
  • email us;
  • request a quote;
  • accept a quote;
  • book a service;
  • purchase equipment;
  • engage us to perform installation or support work;
  • communicate with us by SMS, phone, email or online messaging;
  • provide information during a site visit;
  • provide network, CCTV or system access details;
  • make a payment;
  • provide feedback or a review; or
  • otherwise interact with us.

We may also collect personal information from:

  • your authorised representatives;
  • your employer;
  • property managers;
  • landlords;
  • body corporates;
  • building managers;
  • contractors;
  • suppliers;
  • IT providers;
  • internet service providers;
  • equipment vendors;
  • public registers;
  • payment providers; and
  • other third parties where reasonably necessary to provide our services.

7. Why we collect and use personal information

We collect and use personal information for purposes including:

  • responding to enquiries;
  • preparing quotes and proposals;
  • confirming property and site details;
  • booking appointments;
  • supplying equipment;
  • performing installation work;
  • configuring Wi-Fi, CCTV, networking and cabling systems;
  • providing technical support;
  • troubleshooting faults;
  • processing payments;
  • issuing invoices and receipts;
  • managing customer relationships;
  • communicating with you;
  • arranging access to properties;
  • coordinating with contractors, suppliers or building managers;
  • maintaining business records;
  • meeting legal, insurance and compliance obligations;
  • managing warranties and supplier claims;
  • improving our services;
  • sending service-related updates;
  • sending marketing communications where permitted;
  • protecting our business, customers, staff and systems; and
  • resolving complaints or disputes.

We will not use your personal information for a purpose unrelated to the reason it was collected unless you have consented, you would reasonably expect us to use it for that purpose, or we are permitted or required by law to do so.

8. Direct marketing

We may use your contact details to send you information about our services, offers, updates or related products where permitted by law.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

Even if you opt out of marketing, we may still send you service-related communications, including booking confirmations, invoices, warranty updates, support responses and important notices about services we provide to you.

9. Website, cookies and analytics

When you use our website, we may collect technical information such as:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages visited;
  • time spent on the website;
  • referring website;
  • approximate location information; and
  • interactions with forms or links.

Our website may use cookies, analytics tools and similar technologies to improve website performance, understand website usage and support marketing activities.

You can disable cookies in your browser settings, although some parts of the website may not function properly if cookies are disabled.

10. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include disclosure to:

  • our employees and contractors;
  • installation technicians;
  • subcontractors;
  • electricians;
  • cablers;
  • suppliers;
  • equipment vendors;
  • software providers;
  • cloud service providers;
  • payment processors;
  • accounting and bookkeeping providers;
  • IT support providers;
  • insurers;
  • professional advisers;
  • debt collection agencies;
  • building managers;
  • property managers;
  • landlords;
  • body corporates;
  • internet service providers;
  • warranty providers;
  • regulatory authorities;
  • law enforcement agencies; and
  • other parties where required or authorised by law.

We will take reasonable steps to ensure that third parties who handle personal information on our behalf are required to protect that information appropriately.

11. Overseas disclosure

Some of the third-party services, software platforms, cloud systems or equipment vendors we use may store or process information outside Australia.

This may include countries where cloud hosting, vendor support, analytics, email, ticketing, payment, software or backup services are located.

Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure that the information is handled appropriately, where required by law.

12. Payment information

We may collect payment-related information to process invoices and payments.

Where payments are processed by third-party payment providers, those providers may collect and process payment information in accordance with their own terms and privacy policies.

We do not intentionally store full credit card details unless required and handled through secure payment systems.

13. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

  • access controls;
  • password protection;
  • multi-factor authentication where available;
  • secure business systems;
  • staff access restrictions;
  • secure storage;
  • encryption where appropriate;
  • system monitoring;
  • supplier due diligence;
  • backup processes;
  • secure disposal practices; and
  • internal policies and procedures.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information.

14. Data breaches

If we become aware of a data breach involving personal information, we will assess the issue and take reasonable steps to contain, investigate and respond to the breach.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

15. Access to personal information

You may request access to personal information we hold about you.

We may need to verify your identity before providing access.

In some circumstances, we may refuse access where permitted by law, including where providing access would:

  • unreasonably impact another person’s privacy;
  • reveal commercially sensitive information;
  • compromise security;
  • breach confidentiality;
  • interfere with legal proceedings;
  • be unlawful; or
  • be otherwise permitted to be refused under applicable law.

16. Correction of personal information

You may ask us to correct personal information we hold about you if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

We will take reasonable steps to correct the information where appropriate.

17. Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • provide services;
  • support warranty claims;
  • maintain customer records;
  • comply with legal and tax obligations;
  • manage insurance requirements;
  • resolve disputes;
  • maintain business records; and
  • protect our legal rights.

When personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it, where lawful and practical.

18. Customer responsibilities

You are responsible for ensuring that any personal information you provide to us is accurate and that you have authority to provide it.

For commercial customers, you must ensure that you are authorised to provide personal information about staff, tenants, contractors, site contacts, building managers or other individuals.

Where we install or support CCTV, Wi-Fi or network systems, you are responsible for your own use of those systems after handover, including privacy notices, user access, passwords, footage access, staff monitoring, data retention and compliance with applicable laws.

19. Third-party websites and services

Our website, emails or services may contain links to third-party websites, platforms, applications or vendor portals.

We are not responsible for the privacy practices, security or content of third-party websites or services.

You should review the privacy policies of any third-party services you use.

20. Anonymity and pseudonymity

Where practical, you may deal with us anonymously or using a pseudonym.

However, in many cases we will need your real name, contact details, service address or billing details to provide quotes, bookings, installation services, invoices, warranty support or technical assistance.

21. Complaints

If you have a privacy complaint or concern, please contact us first so we can investigate and respond.

Contact details:

Smart Wifi Brisbane Pty Ltd
Email: sales@smart-wifi.com.au
Phone: 07 2111 5123
Registered address: 202/10 Albert Avenue, Broadbeach, QLD 4218
Office address: 63 Amelia Street, Fortitude Valley, QLD 4006

Please include enough information for us to understand and investigate your complaint.

We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website.

Your continued use of our website or services after the Privacy Policy is updated indicates your acceptance of the updated Privacy Policy.

23. Contact us

Questions, requests or complaints about this Privacy Policy should be directed to:

Smart Wifi Brisbane Pty Ltd
ACN: 655 147 005
ABN: 49 655 147 005
Registered address: 202/10 Albert Avenue, Broadbeach, QLD 4218
Office address: 63 Amelia Street, Fortitude Valley, QLD 4006
Website: https://techengine.au
Email: sales@smart-wifi.com.au
Phone: 07 2111 5123

Last updated: 1 July 2026