Terms and Conditions

These Terms and Conditions apply to all products, services, quotations, installations, support work and website use provided by Smart Wifi Brisbane Pty Ltd.

By requesting a quote, accepting a proposal, booking a service, purchasing equipment, engaging us to perform work, or using our website, you agree to these Terms and Conditions.

1. About us

This website is operated by Smart Wifi Brisbane Pty Ltd.

In these Terms and Conditions:

“we”, “us” and “our” means Smart Wifi Brisbane Pty Ltd;
“you” and “your” means the customer, client, property owner, tenant, occupier, authorised representative or website user;
“services” means the goods, services and installation work supplied by us, including Wi-Fi, networking, CCTV, data cabling and related technology services.

Business name: Smart Wifi Brisbane Pty Ltd
ACN: 655 147 005
ABN: 49 655 147 005
Registered address: 202/10 Albert Avenue, Broadbeach, QLD 4218
Office address: 63 Amelia Street, Fortitude Valley, QLD 4006
Website: https://techengine.au
Email: sales@smart-wifi.com.au
Phone: 07 2111 5123

2. Our services

Smart Wifi Brisbane Pty Ltd provides technology installation and support services for residential and commercial properties in Queensland, Australia.

Our services may include:

residential Wi-Fi design, installation and troubleshooting;
commercial Wi-Fi design, installation and troubleshooting;
wireless access point installation;
network equipment installation and configuration;
router, switch and firewall installation;
data cabling and network point installation;
CCTV camera installation and configuration;
video recorder and storage setup;
security camera networking;
point-to-point wireless links;
internet and network performance troubleshooting;
equipment supply, installation and commissioning;
onsite technical support; and
related consulting and advisory services.

The exact scope of work will be set out in our quote, proposal, invoice, statement of work, email confirmation or other written agreement.

3. Quotes and estimates

Any quote or estimate we provide is based on the information available to us at the time.

A quote may be subject to change if:

the site conditions are different from what was advised;
additional work is required;
additional equipment, cabling, labour or materials are required;
access to the site is restricted or delayed;
walls, ceilings, conduits, risers, roof spaces or cable pathways are unsuitable;
asbestos, hazardous materials, unsafe access or electrical issues are identified;
the customer changes the requested scope;
third-party services or equipment are required; or
pricing from suppliers changes before the quote is accepted.

Unless otherwise stated, quotes are valid for 30 days from the date of issue.

We may withdraw or amend a quote at any time before it is accepted.

4. Acceptance of quote

You accept our quote when you:

confirm acceptance in writing;
approve the quote electronically;
pay a deposit;
instruct us to proceed;
book the work; or
otherwise allow us to commence the services.

Once accepted, the quote forms part of these Terms and Conditions.

5. Pricing

Unless otherwise stated, all prices are in Australian dollars.

Prices may be shown as either GST-inclusive or GST-exclusive. The quote or invoice will state whether GST applies.

Our pricing may include:

labour;
onsite attendance;
equipment;
materials;
travel;
configuration;
testing;
project management;
documentation; and
third-party costs.

Additional charges may apply for:

after-hours work;
urgent or priority attendance;
return visits;
waiting time;
difficult access;
ceiling, roof or underfloor work;
high-access equipment;
additional cabling;
additional network points;
additional camera locations;
additional configuration;
customer-requested changes;
troubleshooting unrelated to our work;
third-party system issues; or
work outside the agreed scope.

6. Deposits and upfront payments

We may require a deposit or upfront payment before ordering equipment, booking labour or commencing work.

Unless otherwise agreed in writing, deposits are non-refundable where we have already:

ordered equipment or materials;
allocated labour;
booked subcontractors;
incurred supplier costs; or
commenced planning, design or project work.

7. Payment terms

Payment terms will be stated on our quote or invoice.

Unless otherwise agreed in writing, payment is due on completion of the work or on receipt of invoice.

We may issue progress invoices for larger jobs, staged projects or commercial works.

If payment is overdue, we may:

suspend further work;
withhold handover documentation;
withhold passwords, configuration details or administration access until payment is made, where lawful and reasonable;
charge reasonable debt recovery costs;
charge interest on overdue amounts; and
refer the debt to a collection agency or solicitor.

Ownership of supplied equipment remains with Smart Wifi Brisbane Pty Ltd until all amounts owing have been paid in full.

8. Site access and customer obligations

You must provide safe, reasonable and timely access to the property so we can perform the services.

You are responsible for ensuring that:

you have authority to approve the work;
the property owner, landlord, body corporate or building manager has approved the work where required;
we are advised of any access restrictions;
we are advised of any known hazards;
we are advised of any concealed services, electrical wiring, plumbing, gas lines or structural issues;
pets are secured;
work areas are clear and accessible;
parking, loading dock or lift access is available where required;
power and internet services are available where required;
a responsible person is onsite or contactable during the work; and
any required internal approvals are obtained before work starts.

We are not responsible for delays, additional costs or inability to complete work caused by lack of access, incorrect information or missing approvals.

9. Residential properties

For residential work, you must ensure that you are either the property owner or have the property owner’s permission to approve the work.

If you are a tenant, you must obtain written approval from the landlord, property manager or body corporate before we install cabling, cameras, access points, brackets, wall plates or any other fixed equipment.

We are not responsible for disputes between tenants, owners, landlords, property managers, body corporates or neighbours regarding the installation or use of equipment.

10. Commercial properties

For commercial work, you must ensure that the person approving the work has authority to bind the business or organisation.

You are responsible for arranging:

building access;
induction requirements;
site safety requirements;
permits to work;
roof access approval;
ceiling access approval;
riser or communications room access;
after-hours access;
security access;
shutdown windows;
landlord or building manager approvals; and
any required stakeholder approvals.

Additional charges may apply if work is delayed because access, approvals, escorts, permits or inductions are not ready.

11. Changes to scope

Any work outside the agreed scope may be treated as a variation.

Variations may include:

additional access points;
additional cameras;
additional data points;
different equipment;
additional cable runs;
relocation of equipment;
additional testing;
additional troubleshooting;
after-hours work;
additional site visits;
changes requested by you; or
changes required because of site conditions.

We may provide a separate quote or charge variations at our standard rates.

12. Installation work

We will take reasonable care when performing installation work.

However, some installation work may require drilling, fixing, cutting, cable pulling, ceiling access, wall access or roof space access.

You acknowledge that minor cosmetic impact may occur during installation, including:

small holes;
wall plate cut-outs;
cable entry points;
dust;
surface marks;
paint disturbance;
ceiling tile movement;
minor plaster damage; or
visible conduit or cabling where concealed pathways are not available.

Unless specifically included in our quote, we do not include:

painting;
plastering;
patching;
carpentry;
electrical work;
roof repairs;
ceiling repairs;
asbestos removal;
trenching;
civil works;
making good;
decorative finishes; or
relocation of existing services.

13. Cabling work

Where data cabling or telecommunications cabling is required, the work must be carried out by an appropriately registered cabler or under the supervision of an appropriately registered cabler.

Cabling work will be performed to a practical and compliant standard based on the agreed scope, site conditions and applicable requirements.

Unless stated otherwise, our data cabling work does not include:

electrical power cabling;
240V electrical work;
fibre optic splicing;
underground lead-in cabling;
carrier network works;
NBN works;
building riser works requiring carrier or building owner approval;
asbestos-related works; or
work outside our licensing, registration or insurance limits.

14. Electrical work

We do not perform licensed electrical work unless expressly stated and carried out by an appropriately licensed electrical contractor.

If electrical work is required, including new power outlets, GPOs, hardwired power, electrical isolation or switchboard work, this must be completed by a licensed electrician.

We may assist you by coordinating with an electrician, but electrical work is not included unless specifically stated in our quote.

15. CCTV and security camera systems

CCTV systems are designed to assist with visibility, monitoring and recording. They do not guarantee prevention of theft, damage, trespass, personal injury, unlawful entry or other incidents.

Camera performance may be affected by:

lighting;
glare;
reflections;
weather;
camera angle;
distance;
lens selection;
obstructions;
internet connectivity;
network performance;
storage capacity;
power availability;
user settings;
maintenance;
firmware;
third-party cloud services; and
changes to the site after installation.

You are responsible for ensuring that any CCTV system is used lawfully, including in relation to privacy, signage, audio recording, employee monitoring, neighbour-facing cameras and body corporate or landlord requirements.

Unless specifically included, we do not provide legal advice about where cameras may be installed or how footage may be used.

16. CCTV footage and storage

CCTV recording retention depends on factors including:

recorder capacity;
hard drive size;
number of cameras;
resolution;
frame rate;
motion detection settings;
continuous recording settings;
compression settings;
cloud storage limits; and
system health.

Any estimated retention period is an estimate only and is not guaranteed unless expressly stated in writing.

You are responsible for regularly checking that your CCTV system is recording correctly, especially where footage is business-critical or security-critical.

We are not liable for lost, missing, corrupted or overwritten footage except to the extent caused by our negligence and only to the extent liability cannot be excluded by law.

17. Wi-Fi performance

Wi-Fi performance depends on many factors, including:

building materials;
walls, floors and ceilings;
interference;
neighbouring networks;
device capability;
internet service quality;
router performance;
access point placement;
user density;
network congestion;
cabling quality;
configuration;
furniture and fit-out changes;
electrical interference;
environmental conditions; and
limitations of customer-supplied equipment.

We will use reasonable skill and care when designing, installing or configuring Wi-Fi systems.

However, unless expressly stated in writing, we do not guarantee:

full coverage in every part of the property;
a specific speed over Wi-Fi;
uninterrupted connectivity;
performance of third-party internet services;
performance of customer-supplied devices;
performance after changes to the site; or
performance in areas outside the agreed scope.

For best results, a paid Wi-Fi survey, design or post-install validation may be recommended for larger homes, offices, warehouses, schools, venues, hospitality sites or high-density environments.

18. Internet services and third-party providers

We are not responsible for faults, outages, speed issues or service limitations caused by third-party providers, including:

internet service providers;
NBN services;
mobile carriers;
cloud platforms;
CCTV cloud services;
DNS providers;
software vendors;
equipment manufacturers;
building networks;
managed service providers; or
customer IT systems.

We may assist with troubleshooting third-party issues, but additional charges may apply.

19. Customer-supplied equipment

If you ask us to install, configure or troubleshoot equipment supplied by you, we are not responsible for:

product defects;
missing parts;
incorrect models;
counterfeit products;
region-locked products;
lack of warranty;
lack of vendor support;
firmware issues;
licensing issues;
compatibility issues;
performance limitations; or
failure of the equipment.

We may refuse to install customer-supplied equipment if we consider it unsafe, unsuitable, non-compliant, unsupported or unlikely to meet your requirements.

Labour charges remain payable even if customer-supplied equipment does not work as expected.

20. Equipment supplied by us

Where we supply equipment, we will use reasonable care to supply equipment that is suitable for the agreed purpose.

Manufacturer warranties apply to supplied equipment.

If equipment supplied by us is faulty, we will assist with warranty claims in accordance with the manufacturer’s warranty and your rights under Australian Consumer Law.

Warranty replacement timeframes may depend on supplier or manufacturer processes.

Unless otherwise stated, warranty does not cover:

misuse;
accidental damage;
water damage;
power surge;
lightning damage;
tampering;
unauthorised modification;
unauthorised repair;
theft;
vandalism;
pest damage;
environmental damage;
failure caused by third-party equipment;
failure caused by customer configuration changes; or
consumable items.

21. Software, apps and accounts

Some equipment may require software, mobile apps, cloud accounts, subscriptions or vendor accounts.

You are responsible for:

maintaining account login details;
keeping passwords secure;
paying ongoing subscription fees;
maintaining access to email addresses used for accounts;
complying with vendor terms;
managing user access;
removing former staff or users; and
notifying us if access needs to be changed.

We are not responsible for loss of access caused by forgotten passwords, closed email accounts, vendor platform changes, subscription expiry or account misuse.

22. Cyber security

We will take reasonable care when configuring network-connected devices.

However, no network, Wi-Fi system, CCTV system or internet-connected device can be guaranteed to be completely secure.

You are responsible for ongoing security practices, including:

using strong passwords;
enabling multi-factor authentication where available;
updating firmware;
managing user access;
removing unused accounts;
securing internet-connected devices;
maintaining backups where applicable;
reviewing remote access settings; and
monitoring vendor security updates.

We are not liable for cyber incidents, unauthorised access, data loss or privacy incidents unless directly caused by our negligence and only to the extent liability cannot be excluded by law.

23. Safety and hazardous materials

We may stop work or refuse to perform work if we consider the site unsafe.

Unsafe conditions may include:

asbestos or suspected asbestos;
unsafe roof access;
unsafe ceiling spaces;
exposed electrical hazards;
water ingress;
structural issues;
pest infestation;
excessive heat;
unsafe heights;
unsafe ladders or platforms;
aggressive animals;
abusive behaviour;
restricted access without proper controls; or
any other hazard.

If hazardous materials or unsafe conditions are identified, you are responsible for arranging appropriate inspection, removal, repair or remediation by qualified persons.

Additional charges may apply for delays, return visits or changes required because of safety issues.

24. Working at heights and access equipment

Where work requires safe access at height, additional equipment may be required, including ladders, platforms, scaffolding, scissor lifts, boom lifts or roof access equipment.

Unless included in our quote, the cost of access equipment is excluded.

We may refuse to perform work at height if safe access is not available.

25. Delays

We will make reasonable efforts to complete work within agreed timeframes.

However, timeframes are estimates only unless expressly stated otherwise in writing.

We are not liable for delays caused by:

weather;
supplier delays;
equipment shortages;
third-party providers;
site access issues;
customer delays;
approval delays;
unsafe site conditions;
variations;
illness;
emergencies;
force majeure events; or
circumstances outside our reasonable control.

26. Cancellations and rescheduling

You must provide reasonable notice if you need to cancel or reschedule a booking.

We may charge a cancellation or rescheduling fee if:

less than 24 hours’ notice is provided;
technicians are already on the way to site;
technicians have arrived onsite;
equipment has been ordered;
subcontractors have been booked;
access equipment has been booked; or
we have incurred costs in preparation for the work.

We may reschedule work where required due to weather, safety, staff availability, supplier delays or circumstances outside our control.

27. Completion and handover

The work will be considered complete when:

the agreed installation or service work has been performed;
the system has been configured to a reasonable operational state;
the site contact has been advised that the work is complete;
you begin using the installed system; or
we issue a completion notice or final invoice.

Minor defects, outstanding documentation, supplier warranty claims or optional changes do not prevent the work from being considered substantially complete.

28. Defects and workmanship warranty

If you believe there is a defect in our workmanship, you must notify us as soon as reasonably possible and provide details of the issue.

We will assess the issue and, where the issue is caused by our workmanship, we will take reasonable steps to remedy it.

Our workmanship warranty does not cover issues caused by:

customer misuse;
customer changes;
third-party changes;
damage by others;
customer-supplied equipment;
internet provider issues;
power issues;
building works;
water ingress;
environmental conditions;
pests;
vandalism;
theft;
lack of maintenance;
firmware or software changes;
vendor platform changes; or
factors outside our reasonable control.

29. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified.

Our goods and services may come with guarantees that cannot be excluded under Australian Consumer Law.

Where we are permitted to limit our liability, our liability will be limited, at our option, to:

resupplying the services;
paying the cost of having the services supplied again;
repairing the goods;
replacing the goods;
supplying equivalent goods; or
paying the cost of repair or replacement.

30. Limitation of liability

To the maximum extent permitted by law, we are not liable for:

indirect loss;
consequential loss;
loss of profit;
loss of revenue;
loss of business opportunity;
loss of goodwill;
loss of data;
loss of CCTV footage;
loss caused by internet outages;
loss caused by third-party services;
loss caused by customer-supplied equipment;
business interruption;
security incidents;
cyber incidents;
unauthorised access;
damage caused by others;
faults not caused by us; or
failure of systems to prevent crime, loss, injury or damage.

This limitation does not apply to liability that cannot be excluded under law.

31. Privacy

We may collect personal information in order to provide our services, respond to enquiries, issue quotes, manage bookings, process payments and provide support.

Personal information may include your name, address, phone number, email address, property details, billing details and service history.

We will handle personal information in accordance with our Privacy Policy.

You must not provide us with personal information about another person unless you have authority to do so.

32. Photos, documentation and site records

We may take photos or notes of installed equipment, cabling, racks, network cabinets, camera locations or work areas for quality assurance, support, warranty, insurance, training or record-keeping purposes.

We will not intentionally publish photos identifying private areas, people, confidential information or security-sensitive details without permission.

33. Confidentiality

Each party must keep confidential information confidential and must not disclose it except where required to perform the services, comply with law, obtain professional advice or enforce these Terms and Conditions.

Confidential information may include network details, passwords, security layouts, CCTV locations, business information, pricing, site diagrams and technical documentation.

34. Passwords and access credentials

Where we create or manage passwords, administrator accounts or access credentials as part of the services, you are responsible for keeping those details secure after handover.

We may retain administrative access where required for support, warranty or managed services, but only where agreed or reasonably required.

You may request removal of our access after completion, provided all amounts owing have been paid.

35. Support and maintenance

Unless specifically included in our quote or agreement, ongoing support, monitoring, maintenance, firmware updates, health checks and remote support are not included after completion of the installation.

Support after completion may be charged at our standard rates.

We recommend periodic maintenance for CCTV, Wi-Fi and network systems to confirm that equipment remains operational and secure.

36. Website use

You may use our website for lawful purposes only.

You must not:

misuse the website;
attempt to gain unauthorised access;
upload malicious code;
interfere with website operation;
copy website content without permission;
use the website for fraudulent purposes;
submit false or misleading information; or
use the website in a way that breaches any applicable law.

We may restrict, suspend or terminate access to the website at any time.

37. Website information

Information on our website is general in nature and may not be complete, current or suitable for your specific circumstances.

Website content does not constitute technical, legal, security, privacy or professional advice.

You should obtain specific advice before relying on website information for your property, business, security or compliance requirements.

38. Intellectual property

Unless otherwise stated, all content on our website is owned by or licensed to Smart Wifi Brisbane Pty Ltd.

You may view and print website content for personal or internal business use.

You must not copy, reproduce, modify, publish, distribute or commercially exploit our website content without our prior written consent.

39. Links to third-party websites

Our website may include links to third-party websites.

Those links are provided for convenience only.

We do not control third-party websites and are not responsible for their content, accuracy, security, availability or privacy practices.

40. Force majeure

We are not liable for delay or failure to perform our obligations where caused by events outside our reasonable control, including:

severe weather;
natural disasters;
fire;
flood;
pandemic;
labour shortages;
supplier shortages;
transport delays;
internet outages;
power outages;
government restrictions;
industrial action;
accidents;
illness;
acts of war;
terrorism;
civil unrest; or
other events beyond our reasonable control.

41. Disputes

If a dispute arises, both parties agree to first attempt to resolve the matter in good faith.

You must notify us in writing of the issue and give us a reasonable opportunity to inspect, investigate and respond.

Nothing in this section prevents either party from seeking urgent legal relief where required.

42. Governing law

These Terms and Conditions are governed by the laws of Queensland, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of Queensland and the courts of appeal from them.

43. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

The updated version will be published on our website.

The version that applies to your services will generally be the version in place at the time you accepted our quote, unless otherwise agreed in writing.

44. Contact us

Questions about these Terms and Conditions should be directed to:

Smart Wifi Brisbane Pty Ltd
ACN: 655 147 005
ABN: 49 655 147 005
Registered address: 202/10 Albert Avenue, Broadbeach, QLD 4218
Office address: 63 Amelia Street, Fortitude Valley, QLD 4006
Website: https://techengine.au
Email: sales@smart-wifi.com.au
Phone: 07 2111 5123

Last updated: 1 July 2026

Legal